For all visitors, chat transcripts can be added directly to their Zendesk case.
It provides the frontline support so your customer service staff can concentrate on more complex tasks.
Velaro’s Zendesk integration allows chat agents to access, edit, and create cases directly from within the live chat window, reducing the estimated 25% of handle time agents spend switching back and forth and back again between browser windows.
For visitors who’ve chatted and had a case created before, that information will automatically populate in the chat window.
Customers love live chat for its convenience, but Velaro also offers supervisors the tools they need to measure and continuously improve the performance of their chat agent teams.
You can learn more about live chat performance management and continuously improving your ROI from live chat at
Agents can be configured as a member of a skill group or a precision queue in three different Media Routing Domain to handle voice, email and chat requests.
You can design routing scripts to send requests to these agents based on business rules, regardless of the media.
The best part is that customers can engage in text, voice, or Web Based Video Chat and still use the Cobrowsing Software and content-sharing facilities in parallel for a complete personal experience.
The Veri Show platform provides a complete sales-customer support solution while reducing operational costs and retaining a global customer base.
Video Chat Support on the Arise Platform Client Case Study: A Major Financial Services Company A Fortune 500 business and financial software company leverages the Arise platform-as-a-service to support their video chat program which is one of the largest video customer service deployments in the world.
The ability of our platform to provide access to on-demand flexibility that can dynamically scale up and down resources at a moment’s notice is extraordinary.